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Refund Policy

RETURN AND REFUND POLICY

Last updated March 23, 2023

Thank you for your purchase. We hope you are happy. However, if you are not completely satisfied for any reason, you may return it to us for a full refund or exchange or store credits only. Please see below for more information on our return policy.

Interpretation and Definitions

Interpretation

The words in which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in the singular or in the plural.

Definitions

For the purposes of this Policy:

  • You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • We (referred to as either, “The Company” "We", "Us" or "Our" in this Agreement) refers to Bestfit Menswear, located at 531 Miracle Mile Dr., Rochester, NY 14623, United States.
  • Service refers to the Website.
  • Website refers to the site accessible from http://bestfitmenswear.com.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.

RETURNS

All returns must be postmarked within thirty (30) days of delivery. Please note: All items must be in new, unaltered, and unused condition, with all original tags, labels, and original packaging.

What if my product is damaged/wrong?

Our team does proper quality checks on every order that ships. If you have still received a damaged or wrong product, drop us an email at: bestfitmw@gmail.com. You will be informed about the next steps accordingly. Note: Please pack the product in the same condition as you have received it. Kindly make a product-unboxing video while opening the package for the first time. Please note that the video should be free of any cuts or edits from start to finish.

What are the cases in which I can return an item?

You can return an item for the following reasons:

  • Received a damaged/defective product.
  • Received the wrong product.

Which are the items that cannot be returned/replaced?

Returns will not be accepted under the following conditions:

  • If a request is initiated after 30 days of delivery of an order.
  • If you entered the wrong shipping address at the time of placing the order.
  • Returned without original packaging including price tags, labels, freebies, and other accessories.
  • Altered products.
  • The product is intentionally damaged/destroyed or if used/worn.
  • Return or replacement request for any free or complimentary products.
  • Any other reasons which are not covered under the cases in the previous section. For example, "I placed an order for the wrong product", "Product is no longer required", “I don’t like the product”, etc.

How long will it take for the return process to complete?

We will make sure that the return process is smooth and fast. As we receive your product for a return, we will process your refund within 7 working days after a thorough inspection of your claims. Please note: There might be some delays, but your product and your money are in safe hands.

RETURN PROCESS

To return an item, please email customer service at bestfitmw@gmail.com with your concern, order number, and the product unboxing video to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the address provided below:

Bestfit Menswear

Attn: Return to the origin

RMA#

531 Miracle Mile Dr.

Rochester, NY 14623

United States

Please note:

  • Return shipping charges will be reimbursed by us. A prepaid shipping label is included within the package.
  • Do not mail your package without getting a confirmation from us. Doing so will lead to the rejection of your return request and no refund/replacement will be offered on such returns.

DISCLAIMER: THE COMPANY HAS A DEDICATED TEAM THAT WILL CHECK THE RETURN CLAIMS AND THEIR DECISION ON YOUR REQUEST WILL BE FINAL TO ACCEPT OR REJECT. WE MAY REJECT THE RETURN REQUEST IF THERE IS DAMAGE TO THE PRODUCT OTHER THAN WHAT WAS VISIBLE IN THE UNBOXING VIDEO OR IF FOUND THE PRODUCT TO BE USED OR TAMPERED WITH. IF A RETURN REQUEST IS REJECTED, NO EXCHANGE OR REFUND WILL BE ISSUED TO THE CUSTOMER.