Return and Refund Policies

RETURN AND REFUND POLICY

Last updated November 13, 2022

Thank you for your purchase. We hope you are happy. However, if you are not completely
satisfied for any reason, you may return it to us for a full refund or exchange or store credits
only. Please see below for more information on our return policy.

Interpretation and Definitions

Interpretation

The words in which the initial letter is capitalized have meanings defined under the following
conditions.

The following definitions shall have the same meaning regardless of whether they appear in
the singular or in the plural.

Definitions

For the purposes of this Policy:

● You mean the individual accessing or using the Service, or the company, or
other legal entity on behalf of which such individual is accessing or using the
Service, as applicable.
● We (referred to as either, “The Company” "We", "Us" or "Our" in this
Agreement) refers to located at 106 Greece Ridge Center Dr, Rochester, NY 14626 United States of America and 531 Miracle Mile Dr, Rochester, NY 14623, United States of America
● Service refers to the Website.
● Website refers to the site accessible from http://bestfitmenswear.com/
● Goods refer to the items offered for sale on the Service.

● Orders mean a request by You to purchase Goods from Us.

RETURNS

All returns must be postmarked within thirty (30) days of delivery.
Please note: All items must be in new, unaltered, and unused condition, with all original
tags, labels, and original packaging.

What if my product is damaged/wrong?

Our team does proper quality checks on every order that ships. If you have still received a
damaged or wrong product, drop us an email at: support@bestfitmenswear.com. You will be
informed about the next steps accordingly.

Note: Please pack the product in the same condition as you have received it.

Kindly make a product-unboxing video while opening the package for the first time.
Please note that the video should be free of any cuts or edits from start to finish.

What are the cases in which I can return an item?
You can return an item for the following reasons:

● Received a damaged/defective product.
● Received the wrong product.

Which are the items that cannot be returned/replaced?
Returns will not be accepted under the following conditions:

● If a request is initiated after 30 days of delivery of an order.
● If you entered the wrong shipping address at the time of placing the order.

● Returned without original packaging including price tags, labels, freebies, and other
accessories.
● Altered products.
● The product is intentionally damaged/destroyed or if used/worn.
● Return or replacement request for any free or complimentary products.
● Any other reasons which are not covered under the cases in the previous section.
For example, "I placed an order for the wrong product", "Product is no longer
required", “I don’t like the product”, etc.

How long will it take for the return process to complete?

We will make sure that the return process is smooth and fast. As we receive your product for
a return, we will process your refund within 7 working days after a thorough inspection of
your claims.

Please note: There might be some delays, but your product and your money are in
safe hands.

RETURN PROCESS

To return an item, please email customer service at support@bestfitmenswear.com with your
concern, order number, and the product unboxing video to obtain a Return Merchandise
Authorization (RMA) number. After receiving a RMA number, place the item securely in its
original packaging, and mail your return to the address provided below:

Bestfit Menswear
Attn: Return to the origin
RMA#
106 Greece Ridge Center Dr, Rochester, NY 14626
United States of America

Please note:

● Return shipping charges will be reimbursed by us. A prepaid shipping label is
included within the package.
● Do not mail your package without getting a confirmation from us. Doing so will
lead to the rejection of your return request and no refund/replacement will be
offered on such returns.

DISCLAIMER: THE COMPANY HAS A DEDICATED TEAM THAT WILL CHECK THE
RETURN CLAIMS AND THEIR DECISION ON YOUR REQUEST WILL BE FINAL TO
ACCEPT OR REJECT. WE MAY REJECT THE RETURN REQUEST IF THERE IS
DAMAGE TO THE PRODUCT OTHER THAN WHAT WAS VISIBLE IN THE UNBOXING
VIDEO OR IF FOUND THE PRODUCT TO BE USED OR TAMPERED WITH. IF A RETURN
REQUEST IS REJECTED, NO EXCHANGE OR REFUND WILL BE ISSUED TO THE
CUSTOMER.

RULES FOR ACCEPTING SHIPMENTS
Before accepting the shipment of any product, kindly ensure that the product’s
packaging is not damaged or tampered with. If the package is damaged or tampered
with, we request you refuse delivery and if possible click some photos of the packaging
and send it over to us so that we can take further action. We assure refund upon such
refused delivery or non-delivery. If in case you choose to accept the product, you shall
do it at your own risk.

REPEATED RETURN REQUESTS
● We reserve the right to impose such charges as is necessary to reimburse the
expense of delivery if we observe that you have a transactional history of repeated
returns.
● We also reserve a right to make the products ineligible for return or exchange, if we
observe a transactional history of repeated returns.
● The liability and risk of such returns shall be on you to establish your claim for return.
replacement shall only be initiated if they pass through the conditions mentioned

above. If the product fails to pass through the verification and checks, the product
shall be shipped back to you, for which you shall have to bear the expense.

REFUNDS

After receiving your return request and inspecting all the photos and video proof, we will
process your refund. Please allow at least seven (7) business days to process your refund.
Refunds will be credited to the original payment method that You used while making the
purchase. Refunds may take 1-2 billing cycles to appear on your credit card statement,
depending on your credit card company.
You can also have the return in the form of store credits.

Please Note:
● Partial returns will have a partial refund.
● Store credits cannot be cashed. And can only be used to make purchases on
our website.

CANCELATIONS
Cancellations by you – In case we receive a cancellation notice and the order has not been
shipped/dispatched by us, we shall cancel the order immediately and refund the entire
amount back to your original payment method. If we have already shipped the product, we
will not be able to approve the cancellation request. In such cases, the product follows the
normal lifecycle process.

Cancellation by us – Under certain circumstances, it might not be possible for us to accept
an order and we may be compelled to cancel the same. We reserve the right to refuse or
cancel any order for any reason at our sole discretion. Some situations that may result in
your order being canceled include limitations on quantities available for purchase and
inaccuracies or errors in product or pricing information. We may also ask for additional
verification or information before accepting any order. We will contact you if all or any portion
of your order is canceled or if additional information is required to accept your order. If your

order is canceled after you are charged, the said amount will be reversed back to your
original payment method.

QUESTIONS
If you have any questions concerning our return and refund policy, please write to us at:
support@bestfitmenswear.com.